Lightning Bug

Target Points for Lightning Bug Training

Logging In

Lightning Bug credentials will match your network credentials.

Home

The Home section will display any open tickets assigned to you.

Issues

The Search for Existing Issues option will allow you to search for previously submitted LB tickets.

Here you may enter the ticket number or filter your search by a date range, department, category group, assignee, etc.

When solving a ticket, please confirm the assignee is changed to you and the status changed to Solved. You may add any notes in the comments section.

The Enter a New Issue option will allow you to submit a ticket.

Please leave the priority of the ticket set to the default of Medium – resolve within 2 days unless the situation requires special attention.

Select Information Technology for the Department.

Select Production Systems work for the Category Group.

Select CSS Website Customer Issue, Cover Templates OR CMS, eBooks, and eProof as the Category, if applicable.

Include all pertinent information including the customer number, product code, error messages, attachments, etc.

You will receive an email with the LB ticket number.

You may also use the Send Copy To option to send an email copy of the ticket to another associate.

This is similar to watching an issue in Jira.